Review Time
Purchased the Snow Ivory sheets and comforter. BEWARE- they have a very obvious peach undertone that isn’t called out on their site (the site photo looks quite different). I took it under a few rooms and outdoors to see if it was just my lighting, but it was still very peach. When I flagged this, customer support was prompt but resolution was terrible. They have fees for restocking, and wanted me to pay extra to change the color, despite them being cheaper via sale online (they always have sales btw). We ended up begrudgingly keeping them, and I will say they are soft but be mindful of color selection and return policy.
Purchased the Snow Ivory sheets and comforter. BEWARE- they have a very obvious peach undertone that isn’t called out on their site (the site photo looks quite different). I took it under a few rooms and outdoors to see if it was just my lighting, but it was still very peach. When I flagged this, customer support was prompt but resolution was terrible. They have fees for restocking, and wanted me to pay extra to change the color, despite them being cheaper via sale online (they always have sales btw). We ended up begrudgingly keeping them, and I will say they are soft but be mindful of color selection and return policy.
In July 2025 I spent over $300 on comforter fitted sheet and pillowcases with Rest. I was pleased with the cooling affect of the comforter but within in the first month of the comforter the stitching was breaking apart. customer service had me return the comforter to get a replacement but It took them over two weeks to get my replacement comforter after this is where everything went downhill. My replacement comforter seemed lighter and the cooling affect wasn’t as my first one. Now it’s the end of October and they continue to patronize me with apologies and shifted me off to different departments, but they are not willing to say that they will rectify the issue or replace the comforter. I believe that the delay of my replacement comforter took over two weeks so that I would’ve not been on the 30 days refund policy. My opinion is that they are an overpriced and have horrible customer service and do not abide by the warranty. I recommend not to even purchase anything from them.
Cool blanket wasn't cool. In fact it made me sleep hotter. Customer service said they only refund 90% for the return, not ideal. Did the return and its been 24 days and they still haven't initiated the refund. Bad customer service, slow response, and bad follow up.
Absolutely wretched company. I spent $1300 on bedding from them. I was unsatisfied with a few of the items, so I began the return process. Rest does not have a phone number, and the only way to contact them is through a generic email address. They take two days to reply and then give you the run around with demands for photos, package details, etc. I provided pictures of everything, the packaging still intact, nothing had been removed, opened, or used. What happened next was a month and a half of ridiculous email exchanges that spanned weeks at a time. The tactic was obvious - to get me to give up in frustration. When I finally got them to send me a UPS label, I returned the items as instructed and then waited three weeks for a return that never showed up on my card. I emailed again and received a reply stating that returns are "sent to financing for final review" and "refunds can take 14-21 days." Complete nonsense. I finally had no choice but to contact my credit card company and dispute the charges. Aside from the headache that is this company, their products are horrible. They are not cooling at all; in fact, my family complained about sweating at night. Worst experience ever.
Do not buy a queen-size comforter if you expect it to cover both the end (foot end) of your bed mattress AND your pillows on the bed. The comforter is ONLY 90" by 90" and therefore leaves part of the pillows exposed to dust, etc. Additionally, DO NOT THROW AWAY their packaging (excessive as it is) as you'll need the original packaging to return the item.I bought two sets of sheet combinations and a comforter. Everything came inside a large box with multiple smaller boxes inside, each containing a separate item. Being a good steward of recycling, I recycled the boxes. A few days after I removed my old bedding and tried the new one, I discovered the comforter's size shortfall. Contacting Rest, I was told, I cannot get a refund because I didn't have the original box. (I could also think this was the intended ploy)
Unfortunately, my recent experience with Rest Sheets was disappointing and remains unresolved. While I acknowledge that the delivery error was due to my inputting a mismatched billing and shipping address, I was surprised that customer service offered no real assistance in helping resolve the issue. I was ultimately able to work directly with the delivery company, Veho, to reroute part of the order to my daughter’s address in Houston. That kind of solution and initiative is something I would have expected Rest Sheets to offer. (5 stars for Veho!)I also requested a discount so I could reorder the portion of the order that could not be recovered, but Timothy from customer service declined to even match the 15% discount I used on the original order—offering only 10%. This felt tone-deaf given the situation, especially when faced with the prospect of spending another $277 on sheets I already paid for.I’ve been a loyal, repeat customer, spending $470 in 2024, $170 in 2023, and now $277 in 2025. That kind of customer deserves better support and flexibility. I truly hope Rest Sheets takes this feedback seriously and considers improving how issues like these are handled going forward.
A friend told me about these sheets. I have not tried the comforter. I resisted at the price. But I did buy the fitted sheet set. They are definitely the BEST sheets on the market. The fitted sheet stay put. The pillow case is a dream to sleep on. I take my pillow case on trips with me. Fantastic! I love the cool feel. Great for hot sleepers. That's me. I took off 1 star due to the price.
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