Pillow sleeps "hard" and goes flat after a short time. Tufted top is very uncomfortable and can be felt under the pillow case. Slept on this pillow 2 nights then reached out to customer service asking for a return authorization. They have ghosted me. I have tried chat (no response), phone (goes straight to voicemail and is full), mutliple emails over the course of two weeks (none responded to). I have met all requirements in the return policy yet they will not respond. Had to get Credit Card company involved. STEER CLEAR!!!!@
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