Review Time
I would leave zero stars if I could. I tried to cancel the order a couple days after reading reviews. At that point they ignored my email and shipped it right out. I received the pillow and let it fluff up. A couple nights later I tried it out. It went flat within seconds. I tried to return the pillow and they didn't respond again. So I opened a case on PayPal, after waiting several days the restlinens offer me $20.
I paid $120 Since I decided the $20 PayPal closed the case in their favor. Needless to say that's B S. Roland Kaufman
I would leave zero stars if I could. I tried to cancel the order a couple days after reading reviews. At that point they ignored my email and shipped it right out. I received the pillow and let it fluff up. A couple nights later I tried it out. It went flat within seconds. I tried to return the pillow and they didn't respond again. So I opened a case on PayPal, after waiting several days the restlinens offer me $20.I paid $120 Since I decided the $20 PayPal closed the case in their favor. Needless to say that's B S. Roland Kaufman
Contacted within two days; repeated delays despite 30-day guarantee.Risk-free trial advertised, but return process repeatedly stalled.Prompt return request met with weeks of delays.Sent required photos promptly; still no response within 48 hours.Multiple contact attempts ignored despite qualifying under return policy.
Pillow sleeps "hard" and goes flat after a short time. Tufted top is very uncomfortable and can be felt under the pillow case. Slept on this pillow 2 nights then reached out to customer service asking for a return authorization. They have ghosted me. I have tried chat (no response), phone (goes straight to voicemail and is full), mutliple emails over the course of two weeks (none responded to). I have met all requirements in the return policy yet they will not respond. Had to get Credit Card company involved. STEER CLEAR!!!!@
I have been attempting a return since December 29 and followed their website instructions, opened a dispute with my credit card and have never been credited. It is now February 16, I returned the product in the original packaging at my expense, no return label or return authorization and nothing. Very poor customer service.
Order is lost. Order placed end of December. Contacted shipping company and they said that the order is no where to be found. TRIED to contact Restlinens to see about replacement or refund and ZERO response. I have sent 8 emails in past 3 weeks, tried their chat (hard to chat when no one is responding), and called. Time to involve BBB.
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