The return policy is problematic. They claim to offer refunds without questions, yet they don’t respond to return requests. They ship from a location in California, but require return shipping to Europe, which is very costly! We experienced a lack of communication after requesting a refund, and to this day, we have not received our money back. Additionally, they advertise the product for essential tremors, but the device is clearly intended for post-stroke use. Exercise caution! This seems deceptive!
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