Review Time
The main issue is with the return process. They claim to offer refunds without questions, but they do not respond when a return is initiated. Shipping originates from California, but they require returns to be sent to Europe, which is quite expensive! We faced a lack of communication when requesting a refund, and we still haven’t received our money back. Additionally, they market the product for essential tremors, but it is clearly labeled for post-stroke use. Be cautious! This seems misleading!
I need to retract my earlier criticism of the service that I posted yesterday. I was frustrated with the unit's performance, but it turns out the issue was on my end. Initially, I tried to change it with the battery pack connected, but it needs to be disconnected for proper charging. Additionally, it was only running for a few seconds before shutting off because I was using it with my compression-socked feet (it had worked once, so I assumed it was faulty). However, when I used it with my bare feet, it functioned perfectly. I apologize for my previous comment; it works just fine, and the issue was mine.
The return policy is problematic. They claim to offer refunds without questions, yet they don’t respond to return requests. They ship from a location in California, but require return shipping to Europe, which is very costly! We experienced a lack of communication after requesting a refund, and to this day, we have not received our money back. Additionally, they advertise the product for essential tremors, but the device is clearly intended for post-stroke use. Exercise caution! This seems deceptive!
I was initially uncertain about the pad, but after using it twice a day for about two weeks, I have seen fantastic results. My balance has improved significantly, my walking is more stable, and I have Parkinson’s. My steps are freezing much less now. Thank you!
It seems that the parts for the drop foot device were not fully included. I have contacted the company multiple times regarding the missing 'pins' but have received no response. I want to return it for a refund because I am tired of dealing with this. It took two months to receive, and now I’m missing parts.
I ordered this foot massage mat for my dad, who has been dealing with Parkinson’s and diabetes for a long time. A neurologist mentioned he had previous symptoms of a stroke over the past five years, and he isn’t walking much these days. I practice with it once a day, but he needs to be on settings 4-5 to feel the electrical stimulation. I’m unsure if this will help, and I’m feeling skeptical.
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