⚠️Caution: The quality control and customer service of this company are highly unprofessional. Despite being a loyal customer for years, my experience with a recent product was completely unacceptable. I made a purchase on 28/11–23 (received on 8/12-23). After 9-10 months, I noticed the product had detached elements and cracks in the crotch area. I promptly reported this with photos, requesting a replacement. However, they only offered a 50% refund, claiming that since the purchase was over a year ago, a full refund was not possible because the issue wasn’t present at the time of purchase. They also stated that exchanges weren't allowed.
This reasoning is flawed, as the damage clearly resulted from manufacturing defects. Furthermore, EU consumers are entitled to demand a replacement product. The item continued to deteriorate, and by May 2025, the crotch was completely torn, with cracks spreading up to the waist area. I had a large hole with torn fabric hanging loose and additional holes unrelated to seams. The product became unusable and was ruined beyond repair.
Note: The size I ordered was larger than my usual size. On 30/11-25, I submitted a new complaint with detailed photos of the damage, seeking a replacement. Given the multiple failures and this being my second complaint, I believed compensation was warranted. Yet, they denied my request, arguing that the purchase was “over 2 years old,” which is incorrect:
Under EU consumer law, the 2-year warranty begins from the delivery date, not the order date: "The 2-year legal guarantee period starts on the day you receive the product, whether you take it immediately from a physical shop or have it delivered."
---> Source: europa dot eu -> youreurope -> citizens -> consumers -> shopping -> guarantees -> faq My complaint falls within this 2-year timeframe. Additionally, their refusal to offer replacements contradicts EU regulations: "What can your customer claim?
Your customers have the right to ask you to do any of the following without any charge (for postage, labour, material, etc.): ● repair the product
● replace the product
● reduce the price
● cancel the contract and reimburse them in full
---> Source: europa dot eu -> youreurope -> business -> dealing-with-customers -> consumer-contracts-guarantees -> consumer-guarantees The product failure is not normal wear and tear; it indicates a manufacturing defect. I also want to emphasize that I ordered the correct size (XXL), which was larger than my usual leggings size, ensuring they were not overly tight. Note: If leggings are made from fabric with limited stretch, seams must be reinforced, and the material should be strong enough for normal movement. The appearance of holes beyond the seams strongly suggests a manufacturing defect, rather than misuse.
I have encountered similar issues with other products, where materials failed after minimal use. This company has ignored its responsibility for these defects, which they are obligated to address. Such disregard is unacceptable. The quality feels more akin to cheap imitations, leaving me feeling cheated. It’s disheartening that a brand I once trusted for quality would allow such defects, avoid accountability, and dismiss loyal customers with excuses and arrogance. Product quality, durability, and proper customer care should be fundamental. Either the customer service lacks understanding of EU consumer rights, or there is a deliberate attempt to mislead customers regarding replacements and warranty details.
I hope the denial of my warranty claim was a mistake. I genuinely appreciate their unique designs, but after this experience, I am hesitant to support the brand again unless I see genuine efforts to resolve my complaint responsibly. I plan to follow up with another email after posting this review. If I do not see satisfactory efforts to address my concerns, I will consider escalating this to consumer protection authorities. I hope my review can help others avoid similar poor treatment in the future. As a well-known name in alternative fashion, they should value their loyal customer base and not take them for granted.
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Restyle is a gothic and alternative worldwide brand selling unique designs. Handbags, jewellery, clothes and other accessories like headbands, and gloves.
