I had a very bad experience with Resume Builder due to their misleading cancellation process.
I attempted to cancel my monthly subscription. After clicking “Cancel”, I was shown a popup and then redirected to a page called “Where’d we go wrong?”, which looks like an optional feedback form. It is not clearly communicated that selecting a feedback reason is mandatory to complete the cancellation.
If you don’t select a reason, the subscription does NOT get canceled, without any clear warning or confirmation. Because of this dark pattern, my subscription remained active and I was charged again despite my clear intent to cancel.
I contacted support multiple times and provided video evidence showing the exact issue, but I have not received any response for several days.
This feels intentionally deceptive and unacceptable. I do not recommend this service.
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