I had been speaking to Oliver at Retirement Line for some months anticipating that I would trigger setting up an annuity on my pension fund. He was excellent, delt with all my questions and multiple quote for options with them. When the time came, Oliver was again great and took me through the process providing full information including fees. Once agreed the next steps were assigned to Louise who liaised between Aviva and Legal & General to ensure the pension pot was transferred within the pension quote period and to avoid re-quoting as the annuity rates were dropping slightly.So my pension is now setup and running and the whole process was very smooth.
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