I have now had to request the return of two garments received from Retro Stage. Sadly, the quality of the fabrics and the trimmings is very disappointing for the price. The first dress arrived was poorly finished with raw fabric edges and huge on the bust. The second dress feels like plastic - the trim is thin and cheap looking. I can't fault the service received from Luna, but for the price these garments should be made from better quality fabric. The second package arrived slashed through to the dress and the dress is marked on the front -making it unwearable. It is also huge!! Hopefully this can be resolved in reasonable time. However, the returns process is very clunky. The returns postage is over £20 and they try to charge for a replacement to be sent - or expect payment for a part exchange. I did argue this and was eventually sent a replacement dress free of charge but the system needs tidying up, streamlining and being more upfront about replacement of faulty items.
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RETRO STAGE is a vintage-inspired fashion brand that celebrates the styles of multiple decades. We create authentic and inspired designs, aiming to ship globally to bring timeless fashion to enthusiasts worldwide. Our commitment extends beyond our products, offering excellent customer service and after-sales support. Experience the charm of yesteryear with RETRO STAGE, where quality, style, and customer satisfaction are our top priorities.See more
