***replying to your response: thanks for trying to cover your butts, but all I see was that your customer service missed the information that was already sent. That’s why my refund was so delayed because you missed things. Maybe you’ll do better next time with a different customer. order number FD382184Email: eloos23I have gotten several emails from the customer service rep and all it keeps saying is for me to give them the same information that I already did. This morning they told me to let them know when fedex has delivered the package to you guys. Which I already did because it was received from you guys on February 15. It is now February 24 and I’m still playing this game with your crappy company.Terrible experience with the company. I received an outfit that was a size 4-6 it fit me like a clown suit. Did not have any kind of shape to it what so ever. I am normally a 4. I’m 5’5 and 120 lbs. this was a terrible looking outfit. I asked to return because it didn’t fit and I received an email asking why I would want to return and if I would keep the clothing for 25% of a refund. Why would I do this if the outfit doesn’t look good, unless I am going to dress up as a clown for Halloween I guess, I said no I’d like a refund, they said I could do a full refund. I would just have to pay for shipping. They told me that I needed to send the tracking number as soon as I sent it I also only had 15 days from the time that I received the product, so I hurried up and sent it out within those 15 days. I sent them the order number the product number in a previous email when I was asking for the refund. I then sent them the tracking number as soon as I sent it out. When I received the info that it had been received at their building I let them know that I had been received, and they sent me an email asking me for my order number, the product name my tracking number and the service that sent it back . I feel like this is a total waste of my time because I’ve already sent this information. I feel like they’re a terrible company who cares nothing about their customers. Their products are crap and they have terrible customer service. I still have not received my refund.
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RETRO STAGE is a vintage-inspired fashion brand that celebrates the styles of multiple decades. We create authentic and inspired designs, aiming to ship globally to bring timeless fashion to enthusiasts worldwide. Our commitment extends beyond our products, offering excellent customer service and after-sales support. Experience the charm of yesteryear with RETRO STAGE, where quality, style, and customer satisfaction are our top priorities.See more
