I’m extremely disappointed with my experience.They came to my property to carry out an EPC survey to assess eligibility for insulation. The survey itself went well - the gentleman who visited was friendly and polite, and shortly afterwards I was informed that we were eligible.However, due to having young children and a very busy schedule, I wasn’t able to respond immediately. In what felt like a very short space of time, I was then told that materials had already been ordered and that I had been booked in for the work - without me signing anything or giving any formal agreement to proceed. I was completely shocked. Why would a company order materials and schedule a job without clear confirmation from the homeowner?After doing further research and reading other reviews, I decided the insulation wouldn’t be suitable for us. I became concerned about how much smaller it would make the room and the issue of a doorframe being too close to the wall. I explained this once I had the chance.Instead of understanding, I was told that they had already spent hours on this and that the least I could do was take a call the next day. I clearly explained that it wasn’t a good week for me and that I wouldn’t be available for a phone call. That should have been respected.Unfortunately, they continued to press the issue. This week happens to be the anniversary of my son’s death - something deeply personal that I did not initially feel I should have to explain. When I reiterated that I would not be taking a call and that I had never agreed to the work, the response I received was extremely rude. I was told it was unfair of me to “put that on him” and that my message was disgraceful.At no point did I sign or agree to any contract. I feel the company acted prematurely and then handled the situation very unprofessionally when I chose not to proceed.Based on my experience, I believe I have dodged a bullet. I would strongly advise others to be cautious and ensure nothing is progressed without explicit written agreement.
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We install energy efficient upgrades through the government's Energy Company Obligation (ECO) Scheme.
Through the ECO scheme, you could receive funding to cover or contribute towards the cost of your home efficiency improvements.
ECO was launched in 2013 to help make energy saving measures, such as heating and insulation, affordable for householders. Every major energy company in the UK has been obligated to provide funding for installations that cut carbon emissions and reduce consumer fuel bills.
Retrofit Group Ltd works in partnership with energy companies and has access to ECO funding.
Find out if we can improve the energy efficiency of your home today with any of the following upgrades... Gas Boiler, Loft Insulation, Internal Wall Insulation, Air Source Heat Pump, Heating Controls, Solar Panels, First Time Central Heating, Room in Roof Insulation
and Cavity Wall Insulation.
To get in touch, give us a call on 0141 260 5837 (Office Hours: 9am - 5pm, Mon - Fri) or send an email to admin@retrofit-group.comSee more
