Worst experience ever!The tradesmen failed to use dust sheets over flooring and work tops. Flooring was damaged, worktops damaged, personal item broken. After several visits they decided to repair flooring, which wasn’t fully repaired, only part of it. They declined to repair work tops, so now I have to pay for this myself. They didn’t even bother to offer money towards the worktops, nor did they offer to replace the broken personal item. No reason given why they weren’t fixing the damage to work tops. After boiler was installed we were advised that rough casting to building would be done, after several emails about this they reluctantly decided to repair where was needing roughcasted, which isn’t exactly completed well, no doubt will need to pay to have this remedied myself too. Was advised prior to fitting that I may have to pay £200 for pipe work to boiler but this would be checked when fitter had arrived to fit new boiler, well he must have been magic, as he hadn’t even arrived at my door when Retrofit phoned wanting the money as the pipes would need upgraded. Have since noticed they have damaged my pvc ceiling in kitchen when removing old water tank, will I ask them to repair …… why bother!! as this company is not interested in customer service, is this due to the fact that my boiler was installed via the govt funding service and as the govt would have paid out regardless of their shoddy workmanship Retrofit wasn’t interested in any trail of damage that had been caused. Watch out for the electrician as he installed the kitchen fan vented into my loft which would have eventually caused condensation / damp problems and again after several emails they agreed to vent it through the roof. Also, when water tank was removed I was advise electrical wires would be removed, well they’re still hanging around, hope they wires ain’t waiting on the electrician coming back, as reckon they will be hanging around for a long time, so even more financial cost to me to get these wires removed .Will never recommend this company even if they were the last ones on earth.UPDATEFurther to your response it appears you are blaming the customer for the damage to the kitchen.I can confirm that there was no damage prior to your tradesmen being in my property and this damage was caused by said trades.And would confirm the flooring was not just one scratch it was indeed 2 scratches and a large dent out the flooring.Nobody mentioned that we wished the flooring and worktops to be renewed a simple repair would suffice, as you did with the flooring.I am certainly not happy that as the customer you appear to be blaming me for the damage
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We install energy efficient upgrades through the government's Energy Company Obligation (ECO) Scheme.
Through the ECO scheme, you could receive funding to cover or contribute towards the cost of your home efficiency improvements.
ECO was launched in 2013 to help make energy saving measures, such as heating and insulation, affordable for householders. Every major energy company in the UK has been obligated to provide funding for installations that cut carbon emissions and reduce consumer fuel bills.
Retrofit Group Ltd works in partnership with energy companies and has access to ECO funding.
Find out if we can improve the energy efficiency of your home today with any of the following upgrades... Gas Boiler, Loft Insulation, Internal Wall Insulation, Air Source Heat Pump, Heating Controls, Solar Panels, First Time Central Heating, Room in Roof Insulation
and Cavity Wall Insulation.
To get in touch, give us a call on 0141 260 5837 (Office Hours: 9am - 5pm, Mon - Fri) or send an email to admin@retrofit-group.comSee more
