We were really looking forward to our stay at Bear’s Den Gem based on how beautiful it looks online. Unfortunately, our experience did not meet expectations — it felt more like “Barely a Gem.”
From arrival, we had major issues with the internet despite being told it was restored. The provided hotspot was choppy and only supported two TVs on the main floor, making remote work impossible for multiple adults.
There were also safety and cleanliness concerns: exposed nails in a bedroom entryway, stained sheets, and dog waste throughout the backyard that was dismissed as wildlife (it was not). Door and pool alarm issues, along with other maintenance items, should have been addressed before guest arrival. While maintenance fixed most urgent issues, it took two days and multiple follow-ups. We spent a large portion of our trip chasing resolutions and felt unheard and dismissed.
Additionally, although located in a gated community, entering each time you leave is time-consuming and frustrating.
The home photographs well and has potential, but it currently lacks the upkeep, responsiveness, and reliability families need. I would not recommend this property to anyone who requires dependable WiFi, strong safety standards, and prompt support.
I’m hopeful that because of our experience these issues will be resolved for future guests — but unfortunately, it had to be us who experienced them, and the handling of the final resolution was very disappointing.
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