revelcardinfo.com

Do not use Revel you will regret it

I wouldn't even give them one star but they made me. I had my car for years and then they switched to Revel. Since the switch I've had nothing but trouble from paying my bill to very rude and hard to understand customer service. The last straw was when I made my payment at one time through customer service because I did not want to attach payments to my bank account. Your customer service rep messed up my debit card number and did not catch on to it right then and there. They waited until my payment was late and then build me a late fee. When I called to try to get it all straightened out I ended up getting into it with them over switching my phone number that they would not do. Even though that was an old phone number and I was trying to update my information. They was trying to force me to send them a copy of my phone bills which I would not do. Ended up canceling out my card because they would not take the late fees off which was not my fault and would not switch my phone number. They wasted no time putting this on my credit report even though I told them to send me a bill and I would pay it off 100%. as of date I've not received the bill but they've already reported it to the credit bureau which affected my credit score. My suggestion is do not use this company for no reason the ripping people off with their late charges and refuse to help you in any manner. All of their customer reps that I've talked to are foreigners and very very hard to understand. To me this company is just rip off and they're going to take advantages of as many people as they can.

Date of experience: Jul 07, 2025