Very bad experience. I received a faulty device with multiple issues from day one — odd noise when shaken, speaker not working, fast battery drain, charger not working, software problems, and mouse pad not functioning. I reported everything the same day.
They took the device under warranty, but now they are demanding 298 SAR delivery fees to return my own product. If I don’t pay, they refuse to send it back. They also claim there is no refund policy.
Customer service was unprofessional and it was feels like they are threatening me to pay the fees
Highly disappointed. I do not recommend this company.
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