I placed an order for jeans (Order #765942) on January 2, 2026. The checkout and confirmation email showed no indication that this was a pre-order or made-to-order item — it appeared as a regular in-stock purchase.
After more than 5 weeks with no updates or tracking, I contacted support multiple times via chat. They repeatedly closed sessions due to “inactivity” while I was waiting, and responses were mostly generic templates.
Finally, after nearly 8 weeks (over 50 days), they confirmed it’s a “pre-order/made-to-order” due to production in LA and raw material delays. They now say it will ship in another 1–3 weeks, but provide no exact date, no tracking, no proof of progress, and no option for immediate cancellation or refund.
Their policy seems to allow refunds only in the first 2 hours after purchase, and they push “patience” instead of solutions. This was not disclosed at the time of buying, and the delay far exceeds reasonable expectations (even their site sometimes mentions 2–5 weeks for pre-orders).
I’ve seen hundreds of similar complaints on Trustpilot, BBB (F rating with 300+ unresolved cases), and Reddit: extreme delays (months), ignored support, and difficulties getting money back without chargeback.
I’m now planning to file a chargeback with my bank for non-delivery. I would prefer a resolution directly from the company — either ship immediately with tracking or full refund.
If you’re thinking of buying from Revice: read recent reviews first. The quality might be good, but the wait time, lack of transparency, and customer service make it very risky.
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