Review Time
I placed an order for jeans (Order #765942) on January 2, 2026. The checkout and confirmation email showed no indication that this was a pre-order or made-to-order item — it appeared as a regular in-stock purchase.
After more than 5 weeks with no updates or tracking, I contacted support multiple times via chat. They repeatedly closed sessions due to “inactivity” while I was waiting, and responses were mostly generic templates.
Finally, after nearly 8 weeks (over 50 days), they confirmed it’s a “pre-order/made-to-order” due to production in LA and raw material delays. They now say it will ship in another 1–3 weeks, but provide no exact date, no tracking, no proof of progress, and no option for immediate cancellation or refund.
Their policy seems to allow refunds only in the first 2 hours after purchase, and they push “patience” instead of solutions. This was not disclosed at the time of buying, and the delay far exceeds reasonable expectations (even their site sometimes mentions 2–5 weeks for pre-orders).
I’ve seen hundreds of similar complaints on Trustpilot, BBB (F rating with 300+ unresolved cases), and Reddit: extreme delays (months), ignored support, and difficulties getting money back without chargeback.
I’m now planning to file a chargeback with my bank for non-delivery. I would prefer a resolution directly from the company — either ship immediately with tracking or full refund.
If you’re thinking of buying from Revice: read recent reviews first. The quality might be good, but the wait time, lack of transparency, and customer service make it very risky.
DON’T BUY JEANS FROM REVICE!!!
Horrible excuse for customer service!!!
When ordering the jeans I was given a shipping date. That date came & went. Then I contacted Revice customer service. I had to contact them repeatedly (over a 4 day period) since the shipping date kept changing & I received conflicting emails from them. They couldn’t get their stories straight.
When the jeans arrived I was so disappointed in the fit, poor quality, top waistband was falling apart, zipper sticks, belt loops weren’t attached at tops, Then I washed/dried the jeans. They shrank 2” in length & body of jeans also shrank (which should NEVER happen with any quality jeans!) (Like Levi Jeans)
I was told I can’t return them since they have been washed. Really?!?
I DO NOT recommend these jeans or this company.
It’s been almost three months and I still haven’t received my order. When I placed it, the website showed an estimated shipping time of two weeks. Since then, every time I contact customer service, they give the same scripted response: “2–4 more weeks.” No real update, no tracking, no accountability. This whole experience feels extremely sketchy and unreliable. Buyers should be cautious.
I would give them zero stars if I could. Terrible customer service after my package was lost. I waited over a month to hear back. After commenting on their social media to get their attention, they still wouldn’t help. Would not recommend shopping from them. Plus the wait time for your item is months!
Is anyone considering a class action lawsuit? The service has been terrible, and it seems many others feel the same way. We ordered a pair of jeans a month ago. After multiple emails and chats with the support team, we were informed it could take 6 weeks just to start making the jeans, followed by another 6 weeks for shipping. There’s no option to cancel the order. The chat representative was quite unprofessional and very rude. Once I finally receive my order, I plan to cancel my account and never buy from them again. The lack of transparency regarding order timelines is what frustrates me the most. They should clearly inform customers that it could take up to 3 months to receive their order.
I was deceived. I spent 200 euros on an order that NEVER arrived. They do not respond to my emails when I request them to send it or refund my money. It has been a year, and I have sent them more than 10 emails without receiving any reply. AVOID ORDERING FROM THIS SITE.
I paid for items and initiated an exchange for a different size. I received confirmation that my return was received, yet they have not shipped the replacement item. I reached out about 20 times via the website and several times through email, but have not received any response.
STAY AWAY! Spare yourself the trouble. If you encounter any problems, you're in trouble! It takes an eternity to get your order. I had to return two items due to incorrect sizing. Their site claims you can return for store credit, but remember, you have to cover all return shipping costs yourself. My tracking showed that my returns were received by them. Nearly a month has passed, and I still haven't heard anything about my store credit. There's no way to reach anyone. The chat option is ineffective as no one replies, and the same goes for emails. There’s no contact number either. Essentially, they’ve taken my money with no further communication.
I ordered two pairs of pants more than a month ago and haven't received any shipping information. The support team is unreachable. I sent an inquiry on 12/17 and still haven't heard back. My items were not on 'pre-order' and should have shipped within the standard timeframe. TERRIBLE CUSTOMER SERVICE, IT FEELS LIKE A SCAM.
The material quality is excellent and the product matches the images perfectly. However, the downside is that if it's out of stock, they provide an expected delivery date, which often ends up being 2 to 3 months later. They don't reach out to update you, so you need to stay proactive to get any information. I rated it 4 stars because I truly enjoy their products, but you must be prepared for delays if it's not available.
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