At the end of December, I was scammed for €1,200. At the beginning of January, I was scammed again for €2,300 by a different individual. In both situations, I reported the transactions the very next day.
Although the app displayed scam warnings before the payments, similar warnings appear on many transactions. This makes it difficult to distinguish between a routine notice and a serious, high-risk situation. A general warning does not replace effective fraud prevention or a strong recovery process.
What concerns me most is the lack of transparency and communication. I was not properly informed about what actions were being taken, whether attempts were made to recover the funds, or what the outcome of the investigations actually was. I felt left without clear updates or support.
In contrast, when I experienced a similar issue with my local bank, they immediately opened a dispute, actively pursued the case, kept me updated, and successfully recovered my money. This demonstrates that proactive fraud handling and customer communication are possible.
Given that Revolut operates under EU financial regulations, I expected a much higher standard of consumer protection, transparency, and case management. Unfortunately, my experience did not reflect that.
I would appreciate a clear public response from Revolut explaining what specific actions were taken in my cases and whether any further review or recovery options remain available.
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