Review Time
Revolut makes it easy, even the customer care is quite easily reached and replies quickly. not many questions asked if any, in fact sometimes i am scared to make or receive 'large' sums of money thus i reach out to customer care to see if they require any proof re reason for transfers and they have to date said they do not - it has been very easy to bank with revolut as opposed to a traditional bank! i am sure many traditional banks are losing a lot of business.
Revolut uses an unfair practice to prevent you from closing your account. You can only close a Standard account. If you have any other plan — Plus, Premium, Metal, etc. — you must first PAY to downgrade to the Standard plan, and only then can you close your account. Although their customer support responds quickly, they mislead you and deliberately delay the process in order to prevent you from closing your account.
Be cautious if you plan to open an account with them — I will never make the same mistake again.
I’ve been using Revolut and I’m very happy with it. The app is simple and easy to use, transfers are fast, and currency exchange rates are good. It’s very convenient for everyday spending and travelling. I would definitely recommend it.
My experience with the Revolut services has been generally positive. I would like to highlight the exceptional intuitiveness of the app interface and the overall speed, which places your solution at the forefront of modern fintech services.
I also appreciate the transparency of currency exchange processes and the seamless handling of cashless payments, both of which significantly simplify daily financial management, particularly in an international context.
However, despite my high overall rating, I would like to point out an aspect that, in my opinion, negatively impacts the brand's overall image - the fee policy regarding ATM withdrawals. Current thresholds (especially in the Standard plan and WEEKENDS) are inadequate for the actual needs of users in situations where cashless transactions are difficult or impossible. Charging a 2% commission after exceeding the limit, combined with frequent surcharge fees from ATM operators, makes cash withdrawals extremely cost-ineffective.
These restrictions contradict Revolut's image as a tool that provides users with full financial freedom. This causes discomfort and forces users to seek alternative solutions in situations where cash is necessary.
In summary, while Revolut is an excellent tool for digital payments, the restrictive ATM policy is a significant area requiring optimization for the service to be considered fully comprehensive.
Revolut charged me twice when I paid for fuel at a Circle K gas station. Their explanation is that the second amount is only a “reservation,” not an actual charge. However, there were not enough funds in my account for two transactions, yet my balance was still pushed into negative.
As a result, I cannot use my account until I top it up to cover this duplicated reserved amount - effectively paying for the same purchase a third time just to regain access to my own money. Revolut says the reservation will be released in more than ~two weeks, but in the meantime my funds are blocked and my account is unusable unless I top it up.
Customer support was slow and unhelpful. And the best part that the in-app 24/7 chat did not even work:) Very disappointing experience. Will close my account as soon I get my money back.
My story. I run a small business in the EEA. Due to recent geopolitical events and citizenship-related sanctions, I made the decision to close the company. The final step was withdrawing the remaining funds from my Revolut Business account.
1. Contacting Support
The particular complication in my case was that I no longer had any active European bank accounts, except for my personal Revolut account.
Revolut stated they were willing to transfer the funds to a non-European account, but required the receiving bank to support IBAN “for security reasons.” SWIFT transfers to an account number without IBAN were considered “unsafe” by them — something I learned only through this process.
My resident country’s bank does not support IBAN.
I spent one and a half months trying to resolve this with support. Both options — transferring to my personal Revolut account or sending a SWIFT transfer without IBAN — were rejected. The response was consistently “terribly sorry,” but no workable alternative was offered.
Support operates strictly by scripts, which is only part of the problem. The bigger issue is competence. My case was repeatedly “escalated to a special team that handles such matters,” only for another member of that “special team” to escalate it again to yet another “special team.” This cycle continued without progress.
I assumed they could not simply retain my funds indefinitely and would eventually find a solution.
I was wrong.
2. Contacting Revolut Compliance
I filed a formal complaint with Revolut’s Compliance department and attached the full support conversation.
The response restated the timeline of my communication and concluded — once again — with “terribly sorry,” and a suggestion that I was free to pursue legal action if I wished.
At this point, I expected Compliance — unlike frontline support — to take a reputational or regulatory perspective on the issue.
Again, I was mistaken.
3. Complaint to the Lithuanian Financial Ombudsman
I submitted a formal complaint to the Lithuanian financial ombudsman (which can be done remotely online). I included my correspondence with support, my compliance complaint, and their response.
Only after this external escalation did Revolut begin actively working on a solution.
Interestingly, it turned out that there are employees who are capable of resolving non-standard issues — and not just saying “terribly sorry.”
An alternative solution was eventually offered. It was not ideal, but I accepted it in order to finally conclude my relationship with Revolut.
I do not plan to resume it ever.
Summary
The withdrawal process took two and a half months.
Revolut’s service is convenient — as long as everything works within standard scenarios.
However, when facing a non-standard issue, support appears unable to act beyond scripted responses. Some representatives lack a basic understanding of how their own product functions.
It is possible to resolve complex issues — but be prepared for prolonged delays and potential escalation outside the organization. External escalation does work, but it costs time.
I hope the company improves its internal escalation procedures to avoid similar situations in the future.
I have been using revolut for few years before summer 2023 when my account was blocked during the trip, i was left behind without any money in Belgium back then. Revolut explained the reason as “legal terms”– which wasn’t promising enough. Eventually account was closed.
Yesterday (almost 3 years after account was blocked) i tried to reopen it and received rejection right after, stating that account cannot be opened due “legal terms” once again, all the questions and concerns addressed to support never helped, reopened live chats with didn’t help either. I am a Ukrainian citizen legally residing in Hungary with valid residency, all the docs provided to Revolut are not enough for them. I have colleagues from Russia and Belarus at work and both are having Revolut accounts without any issue, joke isn’t? The aggressor countries are being privileged, meanwhile citizens of attacked country have to write down this review on website to warn people how unfair and untruthful revolut is. Honestly after such long time– i have zero energy to keep fighting for it, other way revolut will keep feeding me with nonsense reasons and keep ignoring my requests.
i suggest not only Ukrainians but other people to stay away from this bank and hoping this post might help resolve the issue and revolut will finally take some actions.
Frankly I am always satisfied I had a problem with you compared to the bank already 5 years with you always satisfied as well accompanied thank you very much for the ease
At the end of December, I was scammed for €1,200. At the beginning of January, I was scammed again for €2,300 by a different individual. In both situations, I reported the transactions the very next day.
Although the app displayed scam warnings before the payments, similar warnings appear on many transactions. This makes it difficult to distinguish between a routine notice and a serious, high-risk situation. A general warning does not replace effective fraud prevention or a strong recovery process.
What concerns me most is the lack of transparency and communication. I was not properly informed about what actions were being taken, whether attempts were made to recover the funds, or what the outcome of the investigations actually was. I felt left without clear updates or support.
In contrast, when I experienced a similar issue with my local bank, they immediately opened a dispute, actively pursued the case, kept me updated, and successfully recovered my money. This demonstrates that proactive fraud handling and customer communication are possible.
Given that Revolut operates under EU financial regulations, I expected a much higher standard of consumer protection, transparency, and case management. Unfortunately, my experience did not reflect that.
I would appreciate a clear public response from Revolut explaining what specific actions were taken in my cases and whether any further review or recovery options remain available.
It's a well-designed app for everyday expenses and currency exchange. But the compliance verification process seems unpredictable. At one point, my account was temporarily blocked while they verified the origin of my funds. The problem was resolved, but it left a bad impression. Most importantly, I realized how wrong it is to be dependent on a single digital bank, even if it is a giant like Revolut. I will most likely continue to use it, but I am starting to look for a backup bank for such cases.
Claim your business profile now and gain access to all features and respond to customer reviews.
Change the way you money. Revolut is an alternative to the big banks. Think instant spending notifications, built-in budgeting, cryptocurrencies and the ability to spend and transfer money globally with the real exchange rate.
