Revolut charged me twice when I paid for fuel at a Circle K gas station. Their explanation is that the second amount is only a “reservation,” not an actual charge. However, there were not enough funds in my account for two transactions, yet my balance was still pushed into negative.
As a result, I cannot use my account until I top it up to cover this duplicated reserved amount - effectively paying for the same purchase a third time just to regain access to my own money. Revolut says the reservation will be released in more than ~two weeks, but in the meantime my funds are blocked and my account is unusable unless I top it up.
Customer support was slow and unhelpful. And the best part that the in-app 24/7 chat did not even work:) Very disappointing experience. Will close my account as soon I get my money back.
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