I ordered a jacket, trousers, and a t-shirt for £132, but I received no confirmation email and the order doesn’t appear in my account. It’s still pending on my bank, leaving me without access to my money. Customer service requested my order number, but I don’t have one, and they won’t cancel the order to allow me to retrieve my funds. I’ve had good experiences before, but this situation is discouraging me from ordering again. If I don't get a response, I might need to escalate this. I still want the items, but the only replies have come from an AI bot. I'm disappointed with this company.
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