Zero customer service. Overcharged on pants, illegally charged tax, then the courier charged the same tax, customer service took several days to respond, then went straight to denial mode, asking for screenshots of their very own website, which still shows the error, asking for a screenshot of my invoice, which they have. All data sent to them anyway, still unresolved. AVOID this company at all costs. I've had far better customer experiences out of China than these people.
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