Long story short : i bought a dress and sent it back on a wrong adress. After I realised, I asked customer service to help me get the package back (when you send the package back to sender only the sender has authority over the package so i couldnt ask for it) and it took us about a month exchanging emails for them to understand what i wanted them to do.In the meantime, all the communication was generic emails which looked like AI, with no actual guidance and it looked like they couldnt understand or read my request. When they finally contacted the carrier, it turns out that the package was lost. After that they advised me that they will cooperate in everything needed with the collector which was klarna, and basically indicating that they have my back, advising me to wait on paying and again sending many emails that they will cooperate with klarna. Turns out that by cooperate, they meant that they will send all documents needed to klarna that the package was lost by my mistake...? The whole situation was pure gaslighting and manupulating me, because they wanted to just phrase things nicely and not just give me clear instructions of that is needed to be done. From their lack of understanding, guidance and nonsese i ended up getting a fine from klarna from paying too late. Overall, i hope you don't have to deal with them.
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REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
