I do not even want to give them one star. First off they froze my card for fraudulent activity, no clue it how this was even true, I then spoke to someone had to get a new card, expedited it. They said three days, ok this was around 4th of July. So problem was I had made a payment, it just sat there because of the card issues. So I called them how are you supposed to make a payment on an account you didn’t know had supposed fraud activity? Well I didn’t get my card in 3 days. I called again, they refunded the 35 dollar fee and the 30 late fee because I didn’t tell them to send a new card. This was 2 weeks ago, today I get a letter in the mail for fraudulent payments and they are closing my account. Ok now I’m really pissed, like that payment should have been applied in may, I didn’t make a payment in June because I didn’t have access to a card number or an account. So now after all of their bs I am working so hard to correct my credit for y’all to do what? I’m telling anyone who reads this, I work for h and r block and if you use their services their tax identity shield services are a life saver! I have been sent an email for every suspicious credit pull or reference on my account since I have had this card. And I will be reporting them to the BBB.
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