Took my beloved dogs to this hotel for the 1st and last time earlier this year , gave clear verbal and written instructions for the care of my babies. Some my say I'm a little over protective of them but I've never left them before and this was a 1st for me to do,I gave all instructions on medication playtime but especially feeding instructions, NOT TO FEED THE DOGS TOGETHER AS THEY WILL FIGHT. for 3 days they were ok but then a staff member didn't correctly read the instructions given and fed them together causing an enormous fight between the dogs. One of the dogs were badly hurt. They took my dog to the vets and gave minimal treatment to the dog. We asked for the dogs to be split up in a separate kennel but were told there was no way this could happen as they were at full capacity so they put the dogs back together and they fought again after being left. Then they decided to put my dog in a create in the kennels kitchen alone with no pain killers only an injection of antibiotics from the 1st fight we only were told about the 2nd fight and said they treated him themselves who made them vets i don't know , my poor dog would have been in agony from the wounds caused from the 1st fight. When our dogs returned to us our dog eye was completely covered and clouded over .. they said they had taken him to the vets the night before bringing him home and the vet just put drops in his eye but again no pain killers because we the owners wanted to take him to our own vets we did want to make sure he was OK from the 1st fight . He clearly wasn't we broke down our dog couldn't walk he's was shaking in extreme pain he could stand and hold his own weight. We took him to our own vets and he had a complete check over and our vet was so disgusted in the state our dog was in instantly contact the vets rex pet took him to, to be told they were told to give him minimal treatment so the did as they were told by rex pets. When the dogs were returned the state of his eye was do bad rex pet said thier vet had told them our dog had a tumor behind the eye. This was said by them with not clear check up and no scans etc, we were heartbroken our dog wet himself because he could walk he couldn't eat or drink we had to stay up all night with him and cringe feed him water because he was so dehydrated. We took our baby 1st thing to the vets were when he got checked over he had over 30 puncher wounds that had gone through to the bone and caused bad bone infections. And his eye wasn't cancerous it was an eye ulcer covering the whole eye with wound have been excruciating painful for him with no painkillers or medication. The rex pet said they would pay all vet bills as they took full responsibility for the 1st fight because they caused it by not reading instructions correctly. My dog had to be create rested for 6 weeks because if his eye was caught it could easily exploded. We had to put painkillers and antibiotics and creams in his eyes every 2 hours to try and save his eye which we did we saved the eye from being removed but he is blind in it now and his legs are covered in scars.thi all could have been completely avoided the rex pet said they would pay any vets bills when leaving thier kennels but because the bills went on for 8 weeks they refused to pay any of the vet bills for our mistreated baby. The hotel ignore our letters and haven't received a penny. They did pay £380 back to us for our injured dog and thier minimal treatment but nothing for the 8 week afterwards in treatment. Which totaled to nearly £1000 we paid out ourselves she said she did enough for my dogs and tried to blame us because we told them to put them back together which was pure fabrication they told us they were full so put our dog in a create on his own in a kennels kitchen. Just beware fully aware of our situation because we're ever there's good reviews also read the bad... and mine were extremely bad to the point we thought our baby was going to die in the 1st 48hrs back home.other this happened to with my 3 dogs to the point we had to rehome one of my babies, if you would like anymore information please feel free to ask inclusive of photos and photos of conversation etc . Its not a conversation they can talk thier way out of the situation even tho they will probably try to lie there way out of the treatment of our dogs .
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We're a family run luxury pet boarding facility set in the Nottinghamshire countryside. We take care of dogs and cats primarily, but can accommodate a wide variety of different pets such as rabbits, guinea pigs, reptiles and birds. We're consistently awarded a 5 star rating by our local authority and pride ourselves on the standard of care we provide for our customers pets. We also have an on site grooming team, pet food shop and exercise fields available for rent. See more
