I was buying my first chair in almost 10 years and Jack Stanton, my customer advisor, had an excellent attention to detail when measuring me for my chair, RGK product knowledge and used his lived experience (and former GBL professional experience) to really understand how I use my wheelchair on a daily basis. It was very in depth and Jack shared the pros and cons of different models and explained everything. I also asked a huge amount of questions and he was very patient and responsive. We used my previous RGK Hi-Lite as a baseline drawing with some current modifications.When my RGK Octane was delivered to me, Jack spent the time setting it up to the millimetre. Consequently, this chair is outstanding, so easy to transfer in/out of the car, super comfortable (my back pain has gone) and is just a work of art.Pip provided great customer service, and now I only trust Jack to do the measuring again in future years; hang onto him!
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