Review Time
I recently needed remedial work on my RGK Octane Sub4, and the experience with their aftercare team was outstanding. Special thanks to Charlie and the engineering team for their professionalism and speed.Two issues were resolved:- Footplate remedial work- Sideguard width adjustmentWhat impressed me most was their attention to detail and how quickly they understood the problems I was facing. I expected this to take days or even weeks, but they delivered immediate solutions within a few hours. The level of care and precision was exceptional.RGK’s aftercare support is second to none. If you’re considering a wheelchair, I strongly recommend RGK – not just for the product quality, but for the incredible support that comes with it.
Warning to anyone considering RGK Wheelchairs After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years.The original frame has been back to RGK twice, even though they made the original one.After seven versions of the drawings, the new frame still arrived wrong.It’s now been two months since they took it back again, and there’s been no update.I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements.Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team.RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence.My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.
I’m delighted with my new Octane Sub4 wheelchair. I dealt with Jack who was outstanding in the time he gave me and his attention to detail in getting every aspect of the specification for my new chair perfect. And he is a lovely person to deal with! Love it! Thank you Jack!
Picked up my new RGK Octane sub4 from RGK. Only had it a few days but I can say its the best chair I've ever owned, and I have owned quite a few. The whole process from measure to handover went very smoothly. Shout out to the staff, all very friendly and knowledgeable. Good handover by Matt, ensured the chair was A OK, and explained how to adjust various parameters. Great experience.
amazing customer service! came in for new tyres for my wheelchair and they sorted out the whole wheelchair due to its age with no problems! all the team where so lovely and friendly, couldn’t of asked for a better experience! not to mention how good the quality of the wheelchair is!
Mike understood that Diane had found the whole process of getting her new wheelchair frustrating, disheartening and generally rough. So once he got involved he tried to ensure the second build of her chair went as smoothly as possible to a positive outcome. We thank him so much for this.
I had Jack Davey the RGK Consultant come out to my home and he made me so comfortable with him and his knowledge of the sports chair that I wanted for Basketball as I play for Help for Hereos Team , we discussed how the chair would fit me and measured me and chose the colours I wanted . The delivery date was earlier than I expected which was great and Jack very kindly in his own time delivered the chair to me whilst I was in Birmingham, he brought it to the hotel and made sure everything was perfect for handover . The chair is an RGK Elite and it’s my very first proper chair and it’s so light in weight . My team mates said I was so much faster than before . Thank you to Jack and the Staff at RGK . Would thoroughly recommend them if you play any sports or use a Day chair .
Jack was great with his service He measured my son for a basketball wheelchair Amazing service from start to finish.Quality bespoke product that has made such a difference to my son sports wheelchair basketball and wheelchair tennis.My son loves his All Star A2 in blueThank you very much Jack
I spent months looking online for different manufacturers and styles of wheelchairs. The Octaine fx appealed to me as the folding design looked so easy to me. My assessor Matt Byrne came to my home and made it all so simple. Taking his time to talk me through everything. Made the whole process so simple. My wheelchair(my first ever) was delivered by Matt who again took his time with good advice on how to take the chair apart and many more tips on how to use it. Thanks for everything Matt and all at RGK for my experience in choosing and making my Octaine fx wheelchair
I was buying my first chair in almost 10 years and Jack Stanton, my customer advisor, had an excellent attention to detail when measuring me for my chair, RGK product knowledge and used his lived experience (and former GBL professional experience) to really understand how I use my wheelchair on a daily basis. It was very in depth and Jack shared the pros and cons of different models and explained everything. I also asked a huge amount of questions and he was very patient and responsive. We used my previous RGK Hi-Lite as a baseline drawing with some current modifications.When my RGK Octane was delivered to me, Jack spent the time setting it up to the millimetre. Consequently, this chair is outstanding, so easy to transfer in/out of the car, super comfortable (my back pain has gone) and is just a work of art.Pip provided great customer service, and now I only trust Jack to do the measuring again in future years; hang onto him!
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