Warning to anyone considering RGK Wheelchairs After years as a customer, I’ve had one of the worst experiences imaginable with RGK. I ordered a new Octane FX to replace my old Aluminium FX — a process that’s dragged on for over two years.The original frame has been back to RGK twice, even though they made the original one.After seven versions of the drawings, the new frame still arrived wrong.It’s now been two months since they took it back again, and there’s been no update.I’ve also been waiting two years for replacement Spinergy wheels that delaminated. Spinergy agreed they were faulty, yet I still have no replacements.Emails to Managing Director Michael Sheen and Sales & Marketing Manager Dorian Benjamin have gone unanswered — just like messages to the aftersales team.RGK’s lack of accountability and communication is unacceptable, especially when they serve the disabled community who rely on their products for independence.My advice: stay clear of this company until they learn to treat their customers with respect and responsibility.
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturers of sport & daily made to measure wheelchairs
