I saw many complaints about slow shipping, and I experienced it too at first. I ordered a collegiate quarter zip for my dad's birthday, but the tracking showed no movement for nearly two weeks. After reaching out via email and getting an automated reply, I found their chat feature. I connected with a live support agent who overnighted me a new shirt so my dad would have it in time for the game, and they refunded my shipping. I also received a $50 coupon for my next order. When the original shirt arrived later, they let me keep it. I used the coupon for another item, which arrived quickly. Overall, I was very impressed with their response and resolution.
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