I ordered two items from Rhoback for my two sons, who love this company. I received an email stating one had been oversold and they were apologizing That they could not feel that part of the order. I responded that I would prefer they cancel the other shirt because I didn’t want to pay the shipping on just one item. They responded that the item they had in stock was already shipped. Without me asking, they refunded the cost of shipping. The emails have been concise and polite, and I have confidence that they intend to take care of their customers and make good decisions. I will be shopping with them again. Excellent customer service from start to finish.
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