I am lodging a complaint about an unresolved issue regarding subscription billing and returns with the service. I was charged for a subscription refill that I didn’t require, as I already had five unopened bottles. On the same day the charge appeared, I immediately reached out via email to cancel and request a return authorization. The company took three days to respond, during which time the order was processed and shipped. When customer support finally replied, I was told that subscription orders are non-returnable, despite the products being unopened and my prompt communication. I followed up, noting that their policy allows returns for one-time purchases but not for subscriptions, even when the customer acts quickly. I requested a return authorization number and offered to return the unopened products immediately, but received no response. This experience suggests a process where customer inquiries are delayed until orders ship, after which returns are denied based on policy. This feels unfair and misleading, especially to loyal customers who act in good faith.
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