I am expressing my dissatisfaction regarding an unresolved subscription billing and return issue with the service. I was charged for a subscription refill that I did not need, as I still had five unopened bottles available. On the same day the charge appeared, I promptly reached out via email to request cancellation and a return authorization. The service took three days to respond. During this time, the order was processed and shipped. When customer support finally got back to me, I was informed that subscription orders cannot be returned, despite the products being unopened and my immediate contact. I followed up, noting their policy allows returns for one-time purchases but not for subscriptions, even when acting quickly. I requested a return authorization number and offered to send back the unopened products immediately but received no response. This situation indicates a process where customer inquiries are postponed until orders ship, after which returns are denied based on policy. I find this unfair and misleading, especially for loyal customers acting in good faith.
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