I was assured a new kitchen worktop last year after an inspection, but since then, I've been denied despite the current one being scratched and damaged. My kitchen is 22 years old, and I've been told to wait until 2029 for a review, with no guarantee of an upgrade. There was also a distressing incident where contractors caused significant damage to my home, forcing me to live in temporary accommodation. I now suffer from PTSD due to this experience. The lack of respect for my home and privacy is unacceptable, and the promised upgrades have been canceled.
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