WARNING: Deceptive marketing practices. Great value for the test kit and have been openly talking about the value of taking control over your own health. Little did I know that I was starting to get charged $19.99. No email receipts, no mention of this in any email correspondences (only info on the kit)or anywhere on their website AT ALL. As in nothing. In fact, it says the web app and lab reports are free on their website! No where is it advertised that there is a $19.99 charge anywhere. After I reached out to them, they said that the kit is useless without the monthly charge, and that I "can also choose the reduced plan for $5.99 if you don’t want the full subscription but still want to be able to scan and use your kit anytime." When was this ever an option? What is the point of spending money on the kit if you can't scan it? Incredibly disappointing, and I will be working to get my charges removed. Pretty sure this is against the law. I wanted this to be good so badly.Update(11/5/2025) and lowered rating:In response to their response: you are completely missing the point. I went back and fully scanned the entire site and there is no mention AT ALL about a monthly charge to be able to scan the strips. "The monthly plan is only needed if you want ongoing access to the app and scanning features..." Only needed? This isn't optional. What is the point of having the strips if you can't scan them? To just drip a paper strip in my own urine and look at pretty colors or read them like tea leaves? You're falsely advertising a free app and lab reports. If you "never want folks to be surprised by a charge", you would actually mention it at some point. Fix your site. Actually email people when they are being charged monthly or mention it in any marketing or post-sale emails. You notice that most of the poor reviews are because of this? This does not feel like bad site design, but intentional. You are hiding this.On top of everything, your customer service just vanished mid-conversation and only re-appeared after a review.
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