AVOID THIS SERVICE AT ALL COSTS. I placed an order for a "trial" about six weeks prior to the holiday season. Knowing I would be leaving the state on 12/12, I ordered well ahead of time. As my departure date neared and my order was delayed, I attempted to cancel it. I informed them that I would be away for nearly a month and did not want the package left unattended. The company replied with a vague message about the delay. Despite my repeated requests for a refund, they ignored my concerns. While seeking a refund, I was surprised by an unexpected "subscription charge" that I was unaware of. I had already paid for the initial order, which never arrived, and now I was being charged monthly. I tried to cancel through my debit card, but that didn't work. Eventually, I managed to cancel with the service, but I never received a refund for the original order. They suggested I "check with my neighbors." I am determined to pursue this refund, but in the meantime, please avoid this service to prevent similar issues. I couldn't find any customer service number, and I discovered their headquarters is located overseas.
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