I penned an earlier review for a damaged TV delivery and my concern regarding the apparent drop in standards of this usually excellent company.
The phone call I had from them recently was a masterclass in brand recovery. Easy conversation, apologies and concern for my position. I wasn't looking for compensation as the TV was a refurb and very well priced for the possible risk of imperfection but it was offered and accepted.
Richer Sounds really are the real deal. Brand confidence and strong customer centric performance. Bravo! The sort of brand I would consider paying extra for if they weren't so competitive on prices as well.
I will leave up the earlier review as it serves as a warning how couriers can end being the brand ambassadors for otherwise excellent companies. DPD really do need to improve dramatically to deserve working with excellent companies like Richer Sounds.
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
