I am very disappointed with their customer service. I placed an order for two items, but only one arrived. The packing slip indicated both items were supposed to ship. I contacted customer service immediately because I needed the missing item for a holiday photoshoot the next day. Despite explaining the urgency and requesting same-day delivery, I received no response. Being ignored in such a time-sensitive situation is unacceptable. This experience has been frustrating and unprofessional, causing unnecessary stress. I expected much better service and accountability, and I'm reconsidering shopping here again.
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