Here’s the sequence of events:
1. I brought the 4 wheeler in for diagnosis.
2. Your service team called and told me the issue was the batteries and that new ones needed to be ordered.
3. I was quoted a little over $400, and I clearly said that was about the maximum I was willing to spend because the 4 wheeler itself wasn’t worth much more.
4. Months go by before I get a call saying the original quote was wrong — you actually needed double the number of batteries.
o My two options?
A) Pick up a non working 4 wheeler and still owe you $400+
B) Pay an additional $400+ to get it fixed
At that point, I was backed into a corner. My kids’ 4 wheeler still didn’t work, and I was being asked to pay double the original quote after your mistake. I still agreed and told you to order the additional batteries.
5. Then more time passes and I get another call:
o All the batteries are in, but the 4 wheeler still doesn’t work.
o Now it “might be XYZ,” and it’s another $150 to get it running.
o And if you don’t pay something today, you’re going to start incurring $20 a day storage fee
So, after multiple misquotes, delays, and unexpected charges, I’m being told this situation is just because I “didn’t like the outcome.”
Stay far away!
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