Caution for Buyers: No registration means no warranty, and it expires in 90 days. As a loyal customer with multiple tools, I find it frustrating that the warranty cards must be registered within this time frame. Unfortunately, the battery isn't registered, despite being a legitimate product. Their warranty feels misleading—without registration, there's no coverage. Additionally, there's no customer support available in Canada; my conversation with a support 'manager' was unhelpful and scripted. If you require a replacement for a different brand, it's hassle-free at their service location. In summary, they won't replace my battery despite my loyalty, and their policy is disappointing.
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