Review Time
I submitted a claim for battery replacement on October 22, 2025, and was informed that they are awaiting battery shipments. I reached out to the support team about my claim but received no response. I've received multiple emails from different representatives promising notifications when the battery ships, yet my follow-ups go unanswered. This experience has led me to feel that purchasing from this company again is not advisable.
I submitted a claim for battery replacement on October 22, 2025, and was informed that they were awaiting shipments. Despite multiple emails to the service team, I received no responses. I've been told by various representatives that I would be updated when the battery ships, yet my follow-ups go unanswered. This experience has led me to believe that purchasing from this company again is not worth it.
Caution for Buyers: No registration means no warranty, and it expires in 90 days. As a loyal customer with multiple tools, I find it frustrating that the warranty cards must be registered within this time frame. Unfortunately, the battery isn't registered, despite being a legitimate product. Their warranty feels misleading—without registration, there's no coverage. Additionally, there's no customer support available in Canada; my conversation with a support 'manager' was unhelpful and scripted. If you require a replacement for a different brand, it's hassle-free at their service location. In summary, they won't replace my battery despite my loyalty, and their policy is disappointing.
I received two battery packs as Christmas gifts. The company insists I should have the receipts, which I no longer have, and they refuse to honor the warranty. Over the years, I've purchased and registered many tools from them. It's common for gift-givers to want to keep spending private. The company could easily verify the serial numbers to confirm the purchase from authorized retailers.
The tools are excellent, but the warranty in Canada is disappointing. My brushless grinder failed during light use, and despite following their warranty instructions, it has been at the repair shop for over two months. I've been told that parts and batteries are backordered. I rely on that battery for other tools I own, and this experience has made me reconsider future purchases.
After using these tools for 8 years, I can confidently say they have exceeded my expectations. They are true workhorses, consistently delivering reliability and performance. Their durability is impressive, showing minimal wear despite heavy use. The batteries maintain strong lifespans, and the tools are well-designed with comfortable grips. If you're in the market for dependable tools, this brand is definitely worth considering.
I've owned a 7" grinder for a year, but the protective shield's small plastic pin failed, rendering the tool unsafe. I called the support number after my requests through their website went unanswered. The representative could only provide me with an authorized repair address, leaving me to cover the costs. This warranty coverage is quite disappointing.
I am completely disappointed with my electric saw purchase. It didn't even last two years, and the lifetime warranty feels like a joke. Before this, I had a cheaper saw that lasted 8 years. I regret spending more money on this product and will not consider buying from this brand again.
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