I booked a 5-day rental at the airport and paid in advance. Upon arrival, the process was automated with no staff present. Because I’m not a US citizen, they insisted on extra insurance. After several attempts, they couldn't charge my card. I offered a debit card, but it was refused. After an hour of confusion, no keys were given, and I never drove the car. I requested a full refund, which was initially denied, but they later realized it wasn’t my fault and issued a full refund. I’ll rent from them again, but I’ll be better prepared next time.
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Right Cars is an award-winning brand known for its ever-competitive prices and value for money. Right Cars’s ever-increasing 100% franchised network is currently present in excess of 20+ countries worldwide. Our brand ethos is to demonstrate honesty and transparency to the customer and to ensure there are never any hidden surprises. Right Cars supports leading technology innovations to ensure it is at the forefront of all new developments and ensure that customers are able to use them.See more
