Extremely disappointing service. I waited two nights for an engineer who never showed up, with no phone call or message to explain their absence. On Friday night, they informed me they couldn't come until Monday, leaving us without hot water for four days! I canceled the job! Communication was terrible, unreliable, and I would strongly recommend avoiding this service.
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We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.
