I would rate this service with no stars if possible. I am still facing the same issue, despite hiring a service that charges significantly more than others that could have resolved it. The technician arrived but only poured some unblocking fluid down the toilet, which I had already attempted. They never looked into the root cause, nor did they check the manhole; essentially, they did nothing. When I expressed my concerns, I was informed, "We will contact you once we receive the plumber's report." It's now been almost two weeks, and I have yet to receive any updates or phone calls. Additionally, the advertisement mentioned discounts for seniors, but my mother, who is 91, did not receive this discount. What is the age requirement to qualify? I am now hiring another service to complete the same work, and they have already identified the problem. My recommendation: choose a different, more affordable service.
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We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.
