I would rate this company zero stars but that's not on here.
Being told there are NO engineers available at the weekend when my tenants rad leaked all over and needed replacing. I had to pay another group to do it. Despite paying three full premiums on three properties! My home did not get the gas safety check I paid for last year. A female operative told me in October, We dint have enough engineers, call again in the future. They have enough operatives to take my payments in full every month, then do not deliver what is due. Employ more engineers!
And as for safety...the TEN gas certificates , 2x5 on two houses for the last five years, every single one was unfit for purpose when they were needed in court. The Dont Care Club took over 18 working days, that's over a month to eventually head them correctly, not with spelling GUESSED by the area manager, even though I write out the correct details in every word and e mailed it every day for those 18 requests ...I was left unable to take my tenant to court. Disgusting. There us a law that upholds customers rights. Trading Standards, and the Gas Regulatory board and Gas Ombudsman next. You have not kept me or my tenants safe. You have compromised us all! No apology, no offer to service my boiler when I raised this. 8 think every one of your 12,000 plus customers deserves to know what they won't be getting for their money. Your vital safety certificates , will be jungles by people who do not know how to write them....so yes you will be overcharged , for defective paperwork! Shane, cis the engineers who actually do the fittings and plumbing are good at their job. Be Careful!
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We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.
