My order was returned and collected on May 23, and almost five months later, I still have not received any refund or even an update. I’ve sent multiple emails and have been completely ignored. This level of customer service is unacceptable and unprofessional. Refunds should be issued promptly upon return, not delayed for months with no communication. It’s extremely disappointing, and I would strongly recommend others to steer clear of this company. They show no accountability or willingness to resolve issues.
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