I received my suitcase on time, but it arrived with dents. After several email exchanges, they offered me a 50% refund, which seemed fair. However, getting the refund took two months of follow-ups. They kept giving me excuses until I started commenting negatively on their social media. Only then did the owner reach out to me and refund me the same day. It's frustrating that it had to come to that. As for the suitcase quality, I’ll see how it holds up after a few trips and update my review.
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