I should have ordered from a different platform. If the representative were real, I’ve never encountered someone more incompetent. The customer support is remarkably unhelpful. I ordered four suitcases during a sale, some of which were oversold. Instead of providing sensible solutions, they wasted my time and ignored my request to cancel the order for out-of-stock items. Now, after three weeks, three out of four suitcases have arrived, and the quality is just acceptable. The inside material is subpar, and the locks are inadequate. Please cancel my order or refund me for the missing suitcase! My patience is gone since the first email. Stick to your promises and deadlines, and actively seek real solutions when mistakes happen.
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