These guys just make too many mistakes and when you phone up with an issue, they don’t understand that ‘your’ business is ‘your’ lively hood. Most of the guys I have spoken to just care about working their shift and getting home. Delivery of the machine, installed but bits missing so they were sent next day, so they guy installing couldn’t do a test or show how it worked. Had an issue on day before opening weekend. Advised that they would send someone after the weekend, as if I hadn’t promoted the big opening of my life savings for the shopMultiple late deliveries leading to me having to get extra stock from other suppliers (they always blame delivery firm and never refund the £7.99 you have paid for delivery) Ringing the helpline after 4pm, you get someone driving, saying they will send email to escalate when they get home, even if the issue could close your shop due to technical issues with machine or undelivered stock Appalling from the miss sold sales to the people given to deal with your requests. If you have a busy coffee shop, go elsewhere as these guys can’t cope with people or getting things right.
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We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.See more
