Review Time
So far our experience has been very positive, great service and communication from the start from Shaun, and excellent training on the running and maintenance of the machine when installed. So far the machine has been brilliant, transforming the speed and quality of our hot drinks service, a brilliant addition to our busy sandwich shop.
So far our experience has been very positive, great service and communication from the start from Shaun, and excellent training on the running and maintenance of the machine when installed. So far the machine has been brilliant, transforming the speed and quality of our hot drinks service, a brilliant addition to our busy sandwich shop.
I took out a contract with Rijo for a Brasil Coffee Machine, as a new business starting out I was nervous of signing a contract but advised it would all work out but not to worry if it didnt, support would be in place! I obviously decided to take the monthly payment options as could not afford the £7k they advised it would cost outright. So given the full sales pitch and i fell for it.The contract, monthly payments £215 less VAT for 63 months………6 months on the business failed.There is £13,500 left to pay which is now on me with no job or business.Rijo has offered to collect the machine and pay £50 as a Gesture of good will……I have been advised by CF Corporate that machines are practically worthless and often not even worth collecting.Just be aware of what you are getting in to if a new business and that you will be trapped if it does not work out. I have been left devasted and the stress its created is one of the biggest mistakes i have ever made.Trying to seek legal advice if i actually have any rights against this utter scam.
We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re incredibly happy with the service and the quality of the products. We’ve just recently purchased our second machine and wouldn’t have done that if we weren’t absolutely confident that it’s the best offering around.
We had a problem with one of our coffee machines and Vicky Black was so helpful, she called me and talked me through what I needed to do and fixed the problem. Vicky is always so kind and helpful, a real pleasure to do business with.
Fantastic customer service from Rijo. My old machine broke an engineer was sent the next day to fix but we decided to get a new machine. I dealt with Vicky Black she's been a great help every step of the way, she was even happy to help out of working hours. Also Nim the engineer was a great help and very friendly. Thanks again Vicky & Nim for all your help and for finding us the perfect machine.
From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installed with there amazing coffee machine. Our small deli shop has grown in new customers since the machine was installed and it's been the best decision we've made. Thanks again Shaun 👍🏾
As a small business, it can be tough making big money decisions - Micheal made this easy for us. Talked for months about how we wanted it, what exactly we needed, even though I hadn’t made a payment, gave me plenty of time.Then bought it due to such brilliant customer care & so excited for our new machine, which sounds like a beast.They say they will take good care, and I fully believe them, as that’s what they’ve shown so far.Great stuff, will be buying plenty of machines in the future.
These guys just make too many mistakes and when you phone up with an issue, they don’t understand that ‘your’ business is ‘your’ lively hood. Most of the guys I have spoken to just care about working their shift and getting home. Delivery of the machine, installed but bits missing so they were sent next day, so they guy installing couldn’t do a test or show how it worked. Had an issue on day before opening weekend. Advised that they would send someone after the weekend, as if I hadn’t promoted the big opening of my life savings for the shopMultiple late deliveries leading to me having to get extra stock from other suppliers (they always blame delivery firm and never refund the £7.99 you have paid for delivery) Ringing the helpline after 4pm, you get someone driving, saying they will send email to escalate when they get home, even if the issue could close your shop due to technical issues with machine or undelivered stock Appalling from the miss sold sales to the people given to deal with your requests. If you have a busy coffee shop, go elsewhere as these guys can’t cope with people or getting things right.
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We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.See more
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