I had the worst experience with online ordering. My order for a Christmas gift was over a month late. When it finally arrived, it was three sizes too big and looked nothing like the advertised jacket. I can't fathom how they altered the image on their website. The tracking app they use is completely ineffective. When I pointed out that they sent an extra-large instead of the small I ordered, they claimed to use a different sizing scale. The jacket is enormous, which is clearly because it’s an extra-large, not a small. They offered to let me return it, but there's a catch: I have to pay for shipping and provide my own packaging to send it back. It's frustrating! They insist they'll reimburse me after I cover the return costs. This company is dishonest and evasive, shifting blame for their errors onto the customer. I strongly advise against using their services.
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